BYLAWS OF THE
KEYSTONE ASSOCIATION OF
HEALTHCARE ACCESS MANAGEMENT

Article 1
MEMBERSHIP, ADMISSION, RESIGNATION

Section 1

There shall be two categories of membership in the Association: Active Membership and Honorary
Membership.

  1. Active Membership: Persons having responsibility of managing, training or consulting within
    the healthcare access continuum and other healthcare professionals interested in patient
    access services. These members are entitled to one (1) vote, to serve as a member of a
    committee and hold office or serve as a Chair of a committee in accordance with these
    Bylaws.
  2. Honorary Membership: Limited to a retired person who has demonstrated dedicated service
    to KAHAM. Upon approval by the Board of Directors, these members shall be exempt from
    dues and shall not be entitled to vote or hold office, nor serve as a committee Chair, but may
    serve as a committee member.

Section 2

Active membership shall become effective upon receipt by the Treasurer of the specified dues and upon
approval of the completed application form by the Membership Chairperson. Renewal of membership
requires meeting current membership qualifications and payment of annual dues.

Section 3

There shall be no proxy voting on matters requiring a vote by the membership.

Section 4

Any member in good standing may resign by submitting his/her resignation in writing to the Treasurer.
Under these circumstances, dues will not be refunded.

Section 5

Any member of the Association charged with conduct detrimental to the objectives or interests of the
Association or violation of its Bylaws may be suspended or expelled from the Association by vote of the
Board of Directors. Prior to such action, the member will be provided with a copy of the charges preferred
against him/her and have the right to a hearing. Dues will not be refunded.

Article II
MEMBERSHIP DUES

Section 1

The annual dues for the forthcoming calendar year shall be determined by the Board of Directors.

Section 2

All membership dues shall be billed annually.

Article III
MEETINGS OF THE ASSOCIATION

Section 1

The Annual Meeting of the Association shall be held each year at a site determined by the Board of
Directors.

Section 2

Special meetings of the Association may be called at any time by the President or in his/her absence by
the Vice President or Secretary, upon the written request of a majority of the members of the Association.
Ten (10) days notice of any special meeting must be given to the members of the Association, and the
notice must state the subject of the meeting.

Section 3

There is no quorum for meetings of the Association. Resolutions to be submitted to the Active
Membership for vote will require a majority vote of all Active Members in attendance and voting.

Section 4

Meeting registration fees are not refundable in any circumstance.

Section 5

A hosting facility may allow attendance of one (1) active member without payment of registration dues.

Article IV
OFFICERS

Section 1

The Officers of the Association shall be President, Vice President, Secretary and Treasurer.

Section 2

The term of office for each Officer shall be two (2) years. All officers and the nominating chairperson may
be reelected for one (1) successive term into his/her original capacity but may serve in that role in the
future as long as there is a minimum break of two (2) years between subsequent terms. The Membership
Chairperson is appointed by the President.

Section 3

All Officers shall be elected by written ballot. Elections should be by plurality of the votes cast by Active
Members. If the Vice President is required to assume the position of President due to any circumstances,
the vacancy in the office of Vice President will be filled by a special election in the manner consistent with
these Bylaws.

Section 4

  1. President: The President shall be responsible for conducting the business of the Association
    and shall preside at all meetings and shall be a member ex-officio on all committees. He/she
    shall appoint all committee Chairs with the approval of the Board of Directors, shall appoint all
    Ad Hoc committees, and in general shall perform all duties incident to the office of President.
    The President shall make interim appointments to fill vacancies of office when no other
    specific procedure is provided by these Bylaws. The President shall be Chair of the Executive
    Committee. The President shall appoint a nominating chairperson.
  2. Vice President: In the absence of the President or in the event of his/her inability or refusal to
    act, the Vice President shall have all the powers of and be subject to all the restrictions upon
    the President. When a vacancy occurs during the term in the office of President, the Vice
    President will automatically become President. The Vice President shall perform such duties
    as may be assigned to him/her by the President.
  3. Secretary: The Secretary shall keep minutes of meetings, carry out all orders, votes and
    resolutions of the Association and shall perform such other duties as are incident to the office
    of Secretary or as are delegated to this person by the Board of Directors. The Secretary shall
    ascertain that records are maintained for all meetings of the Association, the Board of
    Directors, and the Executive Committee.
  4. Treasurer: The Treasurer shall keep an account of all monies received and expended for the
    use of the Association, subject to the approval of the President and in accordance with the
    budget adopted by the Board of Directors. The Treasurer shall purchase and wrap “Thank
    You” gifts for unpaid speakers who present to the Association. The Treasurer shall review
    Association expenditures and financial status on a regular basis to ensure overall fiscal
    integrity. A quarterly report shall be submitted to the membership. Financial statements shall
    be made available to members upon written request. Association funds, property, books and
    vouchers in the hands of the Treasurer shall be subject to the inspection and control of the
    Board of Directors at any time. At the expiration of his/her term, the Treasurer shall deliver to
    the President all Association books, monies and other property in his/her possession within
    thirty (30) days.

Section 5

All officers shall be Active Members and, while possession of Certified Healthcare Access Manager
certification is encouraged, CHAM certification is not mandatory. They shall discharge the duties of their
respective positions in good faith and with that degree of diligence, care and skill which ordinarily prudent
persons would exercise under similar circumstances in like positions.

Article V
BOARD OF DIRECTORS

Section 1

The Association shall be governed by a Board of Directors consisting of all elected officers, the
Membership Chairperson and the Association’s immediate Past President

Section 2

The Board of Directors shall be empowered to act for the membership in the management of the
Association and shall have and exercise all powers not inconsistent with any provisions of the Bylaws.

The Board of Directors shall (1) represent and act on behalf of the membership, subject to such limitations
as may be imposed by the membership; (2) coordinate the activities and general policies of the
Association; (3) implement policies of the Association not otherwise the responsibility of other committees;
(4) ensure the membership is kept abreast of Association actions and activities and that said activities are
professional and ethical; (5) report at every membership meeting.

Section 3

The Board of Directors shall, at a minimum, meet annually. Special meetings of the Board of Directors
may be called by the President at any time. A special meeting must be called on the written request of
thirty percent (30%) of the Board of Directors, and the notice must state the subject and the purpose of the
meeting.

Section 4

A quorum for action of the Board of Directors shall be a majority of its voting members in attendance, by
mail or by conference call. No proxy voting is permitted. Action may be taken by majority vote.

Section 5

In discharging its duties, the Board of Directors, when acting in good faith, may rely upon financial
statements of the Association represented to them to be correct as stated in a quarterly report.

Section 6

The assets of the Association may be used in accordance with the directions of the Board of Directors.
The Board of Directors shall not, however, incur any debt or liability or a combination of debts and liability
exceeding the net assets of the Association and will ensure that the association will not profit from the
assets of the Association.

Article VI
Financial

Section 1

The physical address of the treasurer’s employer will be designated as the physical address for KAHAM
for the purpose of doing business and to meet IRS regulation.

Section 2

Expenses documentation will be destroyed after 7 years. Meeting payment information and registration
forms will be destroyed within 3 months of the meeting

Article VII
AMENDMENTS

In order to amend these Bylaws, a majority vote will take place at the Board of Directors level and changes
will go in effect immediately after the majority vote is received and the revised bylaws have been released
to the Active Membership. Any Active Members requesting a change to the bylaws should submit them in
writing to the Board for consideration within 3 months of submission.

Bylaws updated 4/1/2009

Past Revisions

KAHAM Bylaws – Revisions 2009-04

KAHAM Bylaws – Revisions 2008